Data protection policy

Data Protection Policy

Processing the requests that you send us via our forms (contact, paying fines, topping up online, etc.), as well as sending your our newsletter, requires collecting and using your personal data. In accordance with General Data Protection Regulations, below are details about the data processing we carry out, and how you can exercise your data protection rights.

Who is responsible for using this data?

Car Jaune network services.

What information is collected?

Title, surname, first name, postal address, email address, telephone number.

Who uses this information and for what purpose?

The data is used by Car Jaune network services to process and respond to your request. Statistics are also generated from your data in order to ensure services operate smoothly. Information and special offers may be sent to you by email or text message.

Do Car Jaune have the right to use this information?

By registering, you consent to the use of the registration information for the above purposes. You can unsubscribe at any time.

Where is the information stored and how long for?

It is stored on servers in European Union countries for 2 years, after which it is deleted.

What are my rights?

You have the right to access your personal data or request that it be deleted. 
You also have the right to object, rectify and limit the use of your personal data.
To exercise these rights or for any questions about the processing of your information, you can contact us by email at “serviceclients.carjaune@transdev.re” or by letter at Transdev Services Réunion – 7 Rue André Lardy – Boîte No. 5 – Cour de la Mare – 97438 Sainte-Marie. Please append a copy of an identity document with your request.
If, after contacting us, you believe that your data protection rights have not been respected or that the system does not comply with data protection rules, you can send a complaint to the French Data Protection Authority (CNIL).